Delivery and Returns

The transport of your package

Items ordered on weekdays A (07h from Monday to the following Monday 6:00) are generally shipped on the Wednesday of the week B, after receiving your payment. 3 shipping methods are available: the Colissimo delivery without signature. If you want faster delivery, choose the GLS carrier (following geographical areas covered). For delivery unconstrained schedule, Mondial Relay prefer that removes parcels in over 6,500 collection points in several European paus. Whatever shipping method selected, we will provide you mail the package a link that allows you to track online delivery of your package.

Shipping charges include packaging, handling and shipping. They can contain a fixed or variable depending on the amount or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay shipping costs for each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile products.

Returns

You may cancel your order or return of the date you placed your order up to 14 days after receipt of the items ordered. If your items have already been paid, you will receive a refund for the amount of the item in question, excluding shipping costs.


If you wish to cancel or return your order, please notify us by email at contact@kesiya.com so we indiquions approach to perform.

Items that do not agree are to be returned to the address below and stating the reason for the number of your order:

Kesiya / MODE IN COTTON
12 Chemin des Condats,
81300 BUSQUE
France

You then have an additional 14 days to return the items as specified in the "Returns" section above and we will refund trying to use the same method of payment used in the payment of items (or, if necessary by check) as soon as possible and no later than 14 days after receipt of your notice of cancellation, provided that we have received the items back or proof that you have returned these items . Another payment method could be used for the repayment to the extent you give us your consent; in any case this does not generate cost to you.

If the item you received is defective, please inform kesiya quickly by e-mail to contact@kesiya.com, possibly sending a picture showing the problem.
Then we will tell you by return mail how to take back if necessary.